SaskPower will be closing down it’s walk-in centre services in Moose Jaw on Nov. 30th to allow customer service representatives to focus more on other forms of contact.
The Crown Corporation said they’ve seen a decrease of over 40 per cent in the amount of people using walk-in centres while the demand for call-in and web-based services have increased.
Walk-in offices in Regina, Saskatoon, Prince Albert, North Battleford and Yorkton will remain open, while 18 other locations across the province will close. Despite Moose Jaw being one of the larger cities in Saskatchewan, representatives said the move to end walk-in service in the city makes sense.
“I think maybe it’s the proximity of Moose Jaw to a centre like Regina that might have factored into that decision,” said Tyler Hopson with SaskPower. “And again, when we look at our overall walk-in transactions, we are seeing that steady decline.”
Hopson said they would be changing the way they deal with the public by focusing more on social media sights like Facebook and Twitter. They will also be allowing customers to pay by credit card to make over-the-phone and online transactions easier. But for people who still want in-person interaction, Hopson said there are other options available.
For more on this story, read an upcoming edition of the Times-Herald.