Renovations reflect changing focus at ISC

Dustin Gill
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A Saskatchewan Crown corporation celebrated the changes made to their newly renovated offices in Moose Jaw Tuesday.

The changes represent a shift in the way Information Services Corporation (ISC) staff will interact with their clients.

“In the past we used to have a physical barrier between the customers and our staff," said ISC vice president of operations and customer experience Ken Budzak. "That’s really what this project was about, was removing the barrier between us and the customer, both figuratively and literally."

Budzak said that employees used to be separated from the font office by a glass barrier and that clients would stand at a front till to receive service. Now those employees are out on the main floor taking care of clients in a more personal manner.

“Previously, customers had to go to a front counter where there was a single station," he said. "Now we’ve got essentially four or even five stations where a customer can come and sit down, so it’s far more private."

For the rest of this story pick up Thursday's edition of the Times-Herald.

Organizations: Information Services, Times-Herald

Geographic location: Moose Jaw

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